Refund Policy
At Back Fix™, we want you to feel confident trying our product risk-free.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
- The item must be returned in good condition.
- The product must include all original components and packaging when possible.
- Returns must be requested within 30 days of the delivery date.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Your full name
- The reason for the return
We will provide instructions for completing your return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method.
Please allow:
- 3–5 business days for inspection and processing
- Additional time for your bank or credit card provider to post the refund
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue so we can help resolve it quickly.
Questions
For any questions regarding returns or refunds, contact: